How We Perform
In UN Field Support, our mission is to help field operations succeed with support solutions that are rapid, effective, efficient and responsible. As we strive to meet the expectations of our clients and stakeholders, we are committed to continuously measure, review and improve our performance. For this purpose, we have introduced a scorecard based on 15 performance indicators that helps monitor our services to peacekeeping missions. This has significantly improved accountability and fostered transparency and comparability. We intend to expand and develop the indicator scorecard in consultation with clients, stakeholders and staff.
In May 2017, UN Field Support conducted its 5th Global Client Survey for civilian and uniformed personnel in peacekeeping, special political and other field missions. The survey is Field Support's key management tool to help assess client views on support services and identify core areas for improvement. It is part of the commitment to continuous improvement in rapid, effective, efficient and responsible service delivery. This year's results show a slight increase in satisfaction with most services, including shared services, and highlight areas that require more focus.