The Capacity-Building and Operational Training Service in DOS assists client entities in building and improving the capacities needed to accountably exercise delegated authority, including through providing standardised and simplified business processes, operational support skills priorities, and comprehensive guidance packages to be applied across the Secretariat. The Service consists of two sections, namely the Business Process and System Support Section and Operational Training Section.

UN Photo/Tobin JonesUNSOM Human Rights Officer holds a workshop in Mogadishu, Somalia.

Business Process and System Support

The business process and system support section supports clients to ensure processes, structures and systems reflect new and revised policies. It also ensures that ensure processes are executed consistently and continue to meet client requirements and provides skilled capacity for identifying and implementing business process improvement initiatives.

Operational Training

The operational training section builds and improves capacities needed to accountably exercise delegated authority. It supports clients design and deliver training programmes specific to operational support and design and deliver professional certification and development programs for operational support functions. Moreover, it helps manage global training capacities, provide advocacy and build partnerships, as well as facilitates continuous learning and knowledge management for operational support functions.